Slatwall Freight Questions and Policies

Please note: Slatwall weighs 90 lbs each (no metal) and 105 lbs (with metal) and is 4' t x 8' w x 3/4".
It is impossible for one person to unload the slatwall shipment.
You need at least 1 extra person to unload your slatwall. The driver is NOT required to help.
A wire cutter will be helpful in breaking the bands on the slatwall pallet.
NO Returns On ANY Slatwall for ANY reason !!!!!

Will the truck driver unload my slatwall?

I don't have a forklift. How can I unload my slatwall?

Can I use my forklift to unload the slatwall shipment?

What about a liftgate delivery?

Will the trucker deliver inside my store? Is there an extra charge?

Mine is a residential delivery. Is there an extra charge?

What do I do if I have freight damage?

Can I have slatwall shipped freight collect?

I am not at my store all the time. Can the trucker call me so I may meet him?

Can I pick up my slatwall order from the slatwall plant?

 

Will the truck driver unload my slatwall?
Trucker is only required to get the slatwall to the end of the truck. It is your responsibility to unload from the truck. This requires 2 strong people. If you do not always have 2 people available to unload or you are not at the delivery location all the time, please request a CALL BEFORE DELIVERY at time of ordering. This will delay your order 1 day.

I don't have a forklift. How can I unload my slatwall?
To unload the slatwall by hand, you must cut the bands around the pallet with a wire cutter.  Remove the packing and unload piece by piece. Two men can unload a slatwall shipment in just a few minutes.

Can I use my forklift to unload the slatwall shipment?
Slatwall must be loaded into the truck lengthwise. If you use a forklift to unload your truck, you MUST use long forks on your forklift (7' -8').  IF YOU ATTEMPT TO UNLOAD THE SLATWALL WITH SHORT FORKS (shorter than 7') YOU WILL LIKELY DAMAGE YOUR ENTIRE SHIPMENT. If you damage your slatwall by using short forks on your forklift, the trucking company will not pay the freight claim.

What about a liftgate delivery?
Do NOT request or use a liftgate delivery for slatwall. Slatwall is fragile and easily damaged. Your entire shipment can be damaged when a liftgate delivery is utilized. Instead, cut the bands around the pallet with a wire cutter.  Remove the packing and unload piece by piece. Two men can unload a slatwall shipment in just a few minutes.

Will the trucker deliver inside my store? Is there an extra charge?
Inside delivery is available for an additional $300.00. This is in addition to the regular freight.

Mine is a residential delivery. Is there an extra charge?
Trucking companies charge an additional $200.00 for residential deliveries. This is in addition to the regular freight.

What do I do if I have freight damage?
DO NOT REFUSE YOUR SLATWALL ORDER. 
If you refuse the order, it complicates and delays replacement of your damaged slatwall. As long as you notate the Bill of Lading and the trucker signs WE WILL REPLACE ANY DAMAGED SLATWALL FREE AND AT NO HASSLE TO YOU. You may download this policy to send to the person receiving your order here.
If it appears that there might be damage, accept and IMMEDIATELY INSPECT THE SHIPMENT while the trucker is there. Many times damage may appear worse than it actually is. Write on the freight bill that the shipment is damaged and the quantity damaged, have the trucker sign the bill of lading as to the damage. Fax a copy of the marked bill of lading to 1-844-SLATFAX (1-844-752-8329). Call US Slatwall.com at 1-844-SLATWALL (1-844-752-8925) and notify US Slatwall.com of any freight damage immediately so we may resolve for you. Upon receipt of your notated freight bill, we will order replacement panels for you.  NO FREIGHT CLAIMS CAN BE MADE WITHOUT YOU NOTATING THE DAMAGE ON THE BILL OF LADING.

Note: Your slatwall may still be usable even with minor damage if the damage is localized to a corner or a small - area. If you must trim a piece, use the slightly damaged piece for cuts.

YOU MUST NOTIFY US Slatwall.com IMMEDIATELY IF THERE IS FREIGHT DAMAGE. YOU MUST FAX US A COPY OF THE BILL OF LADING WITH THE NOTATION THAT THERE IS FREIGHT DAMAGE.  WE CAN NOT ACCEPT ANY CLAIMS FOR DAMAGED MATERIAL WITHOUT THE NOTATED BILL OF LADING.

Can I have slatwall shipped freight collect?
PLEASE NOTE: SHIPPING FREIGHT COLLECT SHOULD ONLY BE USED BY THOSE COMPANIES WITH AN ESTABLISHED RELATIONSHIP WITH A FREIGHT COMPANY THAT HAS EXPERIENCE IN SHIPPING SLATWALL AND FREIGHT DISCOUNTS IN PLACE OF AT LEAST 70%. CHOOSING FREIGHT COLLECT WITHOUT THE ABOVE COULD RESULT IN A LOT OF HASSLES AND ADDITIONAL EXPENSES TO YOU.
We get as much as 75% freight discounts from our carriers. Our freight rates are very competitive. 
If your freight carrier is not familiar with the proper way to handle slatwall, there is a good chance they will damage it. You may ship freight collect but if you do, you pick up some responsibilities as well. In the event of any damage, you must file any freight claims, and be responsible for any charges to obtain replacement panels.  If your carrier denies your freight claim for any reason, you may be out the replacement cost. 
If you choose to prepay the freight at the time of your order (BEST), then in the event of damage, US Slatwall.com files all freight claims and we absorb the normal costs of getting the replacement panels to you.

I am not at my store all the time. Can the trucker call me so I may meet him?
At the time you place your order, you may request a CALL BEFORE DELIVERY. This will delay your order 1 day. When the trucking company calls you, they can normally tell you the time frame in which they will deliver. We are unable to add a call before delivery after the order is placed.

Yes you can pick up your slatwall from the plant. 
If you are picking up your slatwall, please be aware: Slatwall is very fragile. You are responsible for your slatwall once you leave the plant. No freight or damage claims will be accepted once you leave the plant. You must secure the slatwall on your vehicle and provide adequate protection from the weather elements. Slatwall is not crated when you pick up from the plant.