Frequently Asked Questions
FAQ
Trust the # 1 web store for slatwall since 1999
Slatwall information - Slatwall is also referred to as:
slotwall, slat wall, slot wall, slatboard, slotboard, slatted panel, slatwall panels, slot board, slat board.
Call it what you will. Slatwall is the most versatile display medium ever!
Please read this page before ordering slatwall.

Any question not answered here
will be answered at customer service

I have checked everywhere and you have the lowest price on slatwall
Why are you guys so cheap on your slatwall?

I'M CONFUSED.  Help me select my slatwall??

Why does US Slatwall.com refuse to take my quote or order over the telephone?

Why can't I order online? Why do I have to get a Delivered price quote?

Some store fixture companies say they are better because they have the slatwall "in stock" is this true?

What is the difference between "LPL" and "HPL"?

1 Do you have a catalog ?

2 Can I pick up slatwall - At the plant ?

3 Can I pick up racks or other items at the slatwall plant ?

4 Can you ship my order today ?

5 Can you bill the freight to my ups account ?

6 Do you have a showroom ?

7 I don't have a credit card, do you accept checks ?

8 Do you accept purchase orders or credit accounts ?

9 What about freight damage For more freight questions, click here.

10 How accurate are your estimated ship dates ?

11 What happens if US Slatwall.com misses a ship date ?

12 What if I have problems with an order ?

13 Can I pick up at US Slatwall.com ?

14 My order did not arrive complete

15 How are my slatwall orders packed ?

16 Can the trucker call me right before delivery ?

17 Does US Slatwall.com ship overseas ?

18 Do you drop ship ?

19 Do you ship slatwall to a residence?

I have checked everywhere and you have the lowest price on slatwall
Why are you guys so cheap on your slatwall?


US Slatwall.com is a virtual store.  All of our slatwall is shipped directly to you from the factory or the factory's distribution centers.  Because we do not maintain any inventory, or need a warehouse or personnel to handle the slatwall our costs are cheaper.  OUR COST IS CHEAPER - SO THE DISCOUNTS ARE DEEPER ©.  If it costs us less to do business, then it costs YOU less to do business with us.  All of our slatwall is of the very best quality and is only produced by reputable manufacturers of slatwall.

I'M CONFUSED.  Help me select my slatwall??
US Slatwall.com,  the slatwall low price leader, now offers the SLATWALL BUILDER .  Click here

Why does US Slatwall.com refuse to take my quote or order over the telephone?
In order to provide you with an accurate quote and to make sure that we understand exactly which Items you wish, we require that you either email us or fax us a list of what you want. There are so many variations in slatwall - and store fixtures, we work on a very slim profit margin (as low as 7% gross on some items) and we need so much information just to provide a quote that we have made this a requirement in order to process your quote. Thank you for your understanding.

What is the difference between "LPL" and "HPL"?
LPL is low pressure laminate. HPL is high pressure laminate. LPL is a piece of paper with the color printed on it, there is a modified acrylic overcoat and no backer. It is not as scratch resistant as HPL but is a lot less expensive. LPL only comes in the colors we have listed. HPL is a piece of paper with the color printed on it, a full - acrylic overcoat for scratch resistancy and a backer which adds thickness and strength. HPL is available in almost any color you want, HPL - adds about 2 weeks to the time required to manufacture as we must order that specific laminate from that manufacturer.

Why can't I order online? Why do I need to get a Delivered price quote?
Slatwall, slatwall hardware and fixtures are heavy. Freight can be a big factor in the final Delivered price. US Slatwall.com understands this. We want you to know exactly how much your order will cost Delivered to you. We never send an order unless you know the total - amount of the order. You will never pay more than the quoted delivered price. Beware of the company that says they will ship it freight collect without giving you a price first.  You could pay a lot of extra money.

Some store fixture companies say they are better because they have the slatwall "in stock" is this true?
NO!
Slatwall is heavy and can cost a lot of money to ship to you. Our slatwall is always in stock because we ship directly from the factory. We ship from 7 slatwall factories nationwide. This saves you the most amount of freight. If a retailer attempts to ship to you from stock it may cost you more money in freight and if he doesn't have the correct equipment to pack your order properly, you can have a lot of freight damage. All US Slatwall.com orders are properly packed by the factory. We use 13+ different regional factories nationwide resulting in the least amount of freight damage and the lowest cost to you

Do you have a catalog ?
We do not offer a print catalog. Everything we sell is on our web store. Please use our online order form, download our order form or fax us a list of what you want toll FREE to 1-844-SLATWALL (1-844-752-8925). Be sure to provide the ship to address including the zip code. Furnish us your telephone and fax #s and we will fax you a quote / order form. Do not provide credit card info until your are ready to order.

Can I pick up slatwall - At the plant ?
YES!  You may pick up slatwall - At the slatwall plant. There is a 35.00 pick up charge. Please note: If you pick up at the plant, your order is not crated saving you the crate charge. The customer is responsible for any damage created after material is picked up from plant. Please inspect your order before accepting from plant.

Can I pick up racks or other Items at the slatwall plant ?
NO!   The only thing that the slatwall company makes is slatwall. Your hardware all comes from another supplier.

Can you ship my order today ?
NO.  US Slatwall.com is a virtual store only. We do not maintain a physical store or location. We do not inventory anything. All products are drop shipped from our various suppliers. Because of the time required to issue purchase orders to our suppliers and the time it takes them to react, we are unable to ship your order today. We will provide you an estimated ship time when your order will ship.  Some slatwall could ship the same day.

Can you bill the freight to my ups account ?
Your order is shipped direct to you from our vendors. Our vendors do not allow us to charge to our customer's UPS account. All UPS must be prepaid and added to your bill. It will never be more than we have quoted you.

Do you have a showroom ?
US Slatwall.com is a virtual store. We do not maintain a showroom or stock any inventory.

I don't have a credit card, do you accept checks?
Yes, we can accept certified checks instead of credit cards.  Your order will not ship until we receive your check. To overnight a check payment send your check to: Online Merchants, P O Box 270194, Austin, TX 78727

Do you accept purchase orders or credit accounts ?
NO ! US Slatwall.com has violently competitive pricing©. In order to keep our pricing low we only accept credit cards or certified checks. We do not offer credit accounts to anyone.

What about freight damage ?
If it appears that there might be damage, accept and IMMEDIATELY INSPECT THE SHIPMENT while the trucker is there.  Many times damage may appear worse than it actually is.  Write on the freight bill that the shipment is damaged and the quantity damaged, have the trucker sign the bill of lading as to the damage. Fax a copy of the marked bill of lading to 1-844-SLATFAX (1-844-752-8329). Call US Slatwall.com at 1-844-SLATWALL (1-844-752-8925) and notify US Slatwall.com of any freight damage immediately so we may resolve for you.  Upon receipt of your notated freight bill, we will order replacement panels for you.

Note: Your slatwall may still be usable even with minor damage if the damage is localized to a corner or a small - area. If you must trim a piece, use the slightly damaged piece for cuts.

YOU MUST NOTIFY US Slatwall.com IMMEDIATELY IF THERE IS FREIGHT DAMAGE.  YOU MUST FAX US A COPY OF THE BILL OF LADING WITH THE NOTATION THAT THERE IS FREIGHT DAMAGE.   WE CAN NOT ACCEPT ANY CLAIMS FOR DAMAGED MATERIAL WITHOUT THE NOTATED BILL OF LADING.

For more questions about freight polices click here.

How accurate are your estimated ship dates ?
US Slatwall.com uses great care to determine your estimated ship dates. In most cases we are right on time or early. Please remember these ship dates are only estimated not guaranteed. If you let us know your requirements, we will - attempt to help meet your schedule.

What happens if US Slatwall.com misses a ship date ?
Every effort is made to try to be as accurate as possible with your estimated ship date. We work closely with our vendors to try to give you as accurate an estimated ship date as possible. We do not guarantee delivery dates.- estimates only!   We will not be responsible for any damages caused by your order not arriving on time.

What if have problems with an order ?
US Slatwall.com is very proud of our record of delivering top quality products to our valued customers, on time and in good condition. In the event of any problems with your order, please contact US Slatwall.com at customer service.

Can I pick up at US Slatwall.com ?
NO! US Slatwall.com is a virtual store. we do not stock any products in our store. We do not offer pickup facilities at this location.

My order did not arrive complete
Your order may arrive in several boxes and different shipments.  If your order arrives via UPS let us know if it is not complete within a few days. customer service

How are my slatwall orders packed ?
All orders for slatwall - are packed on a custom skid, with a bottom piece of cardboard and a top piece of cardboard. Each top & bottom piece of cardboard has a large lip (approx 12") to cover the edges of the slatwall. This cardboard wrapped unit is then strapped to the skid with steel banding. Under each band is a corner protector.  Please note: If your shipment arrives and the skid and packing are torn up, inspect the shipment carefully for damage.

Can the trucker call me right before delivery ?
NO !
If you require advance notice - select "call before delivery" option on order form. This does not cost you any extra money but will delay your order 1 - 2 days.

Does US Slatwall.com ship overseas ?
We do not ship any material direct to foreign countries.  We do ship to the freight forwarder of your choice. Please furnish ship to address of freight forwarder.

Do you drop ship ?
YES ! US Slatwall.com is happy to drop ship to any location you choose. There is no additional charge for this service unless you require a large roll out to your stores.

Do you ship slatwall to a residence?
Yes.   We can ship motor freight to a residence but the trucking companies charge $200.00 extra per shipment.